How Much Space Should You Give to Reception?
Reception is often asked to surrender space when a clinic plan becomes tight. A little less waiting area or a shallower staff zone can appear to make room for...
Should You Build More Consultation Rooms or Bigger Consultation Rooms?
A proposed clinic layout can make an extra consultation room look like an obvious gain. Another door appears on the plan, and with it the possibility of another practitioner...
Which Comes First in a Medical Fitout: Equipment or the Room?
An equipment purchase can feel like progress. The team has selected something it wants to use, a supplier has provided a proposal, and the future practice starts to feel...
Where Should Calls From Referring Practices Happen?
A referring practice calls to clarify an administrative detail. At the radiology reception desk, a patient is waiting to check in and another staff member needs the same computer....
The Everyday Delivery Route Your Radiology Brief Might Be Missing
A courier arrives at a radiology practice with two cartons of everyday supplies. Reception is helping a patient. The courier needs a signature, the cartons need somewhere to land,...
Making Patient Information Part of the Practice Design
A waiting-room wall collects messages over time. One notice explains a booking policy. Another promotes a service. A third gives an important instruction. Each was added for a reason,...
When the Appointment Runs Late, Can Your Waiting Room Support a Clear Update?
A patient has checked in, found a seat and put their phone away. Their appointment time passes. Each time a door opens, they look up. They are unsure whether...
Planning a Clinic Entrance That Works Beyond the Screen
A patient arrives with an appointment confirmation on their phone, but cannot complete the check-in screen. The instructions are unfamiliar. The device is difficult to use from their seated...
The Minutes Between In-Person and Video Appointments Deserve a Design Brief
A patient leaves the consultation room. The next appointment is by video. Before that call can begin, the practitioner turns the monitor, moves a chair, finds the headset and...
The Design Phase of a Healthcare Fitout Is Really a Coordination Phase
Once the fitout brief is in place, many teams feel they are moving into the “creative” part of the project. That is partly true. The design phase is where...
