Where Should Calls From Referring Practices Happen?
A referring practice calls to clarify an administrative detail. At the radiology reception desk, a patient is waiting to check in and another staff member needs the same computer....
The Everyday Delivery Route Your Radiology Brief Might Be Missing
A courier arrives at a radiology practice with two cartons of everyday supplies. Reception is helping a patient. The courier needs a signature, the cartons need somewhere to land,...
Making Patient Information Part of the Practice Design
A waiting-room wall collects messages over time. One notice explains a booking policy. Another promotes a service. A third gives an important instruction. Each was added for a reason,...
When the Appointment Runs Late, Can Your Waiting Room Support a Clear Update?
A patient has checked in, found a seat and put their phone away. Their appointment time passes. Each time a door opens, they look up. They are unsure whether...
Planning a Clinic Entrance That Works Beyond the Screen
A patient arrives with an appointment confirmation on their phone, but cannot complete the check-in screen. The instructions are unfamiliar. The device is difficult to use from their seated...
The Minutes Between In-Person and Video Appointments Deserve a Design Brief
A patient leaves the consultation room. The next appointment is by video. Before that call can begin, the practitioner turns the monitor, moves a chair, finds the headset and...
The Design Phase of a Healthcare Fitout Is Really a Coordination Phase
Once the fitout brief is in place, many teams feel they are moving into the “creative” part of the project. That is partly true. The design phase is where...
What Patients Say About Clinic Privacy in Online Reviews And What It Means for Design
Most practices go through Google reviews looking for the usual pain points: long waits, a rough phone call, a billing mistake. What they rarely look for is feedback about...
Do Telehealth Rooms Need Different Acoustic Standards Than In-Person Consult Rooms?
A patient joins a telehealth session from a parked car, a kitchen bench, or a quiet corner of an office. Across the connection, the doctor is seated in a...
Acoustic Privacy in Medical Fitouts: Stopping the Waiting Room From Hearing the Consult Room
Picture this: a patient sits down across from you, ready to talk about something they’ve been putting off mentioning for months. They lower their voice. Their eyes flick toward...
